Analysis of e-commerce oriented structured search technology vendor Mercado and its products. Related subjects include:
I believe there are two ways search will improve significantly in the future. First, since talking is easier than typing, speech recognition will allow longer and more accurate input strings. Second, search will be informed by much more persistent user information, with search companies having very detailed understanding of searchers. Based on that, I expect:
- A small oligopoly dominating the conjoined businesses of mobile device software and search. The companies most obviously positioned for membership are Google and Apple.
- The continued and growing combination of search, advertisement/recommendation, and alerting. The same user-specific data will be needed for all three.
- A whole lot of privacy concerns.
My reasoning starts from several observations:
- Enterprise search is greatly disappointing. My main reason for saying that is anecdotal evidence — I don’t notice users being much happier with search than they were 15 years ago. But business results are suggestive too:
- HP just disclosed serious problems with Autonomy.
- Microsoft’s acquisition of FAST was a similar debacle.
- Lesser enterprise search outfits never prospered much. (E.g., when’s the last time you heard mention of Coveo?)
- My favorable impressions of the e-commerce site search business turned out to be overdone. (E.g., Mercado’s assets were sold for a pittance soon after I wrote that, while Endeca and Inquira were absorbed into Oracle.)
- Lucene/Solr’s recent stirrings aren’t really in the area of search.
- Web search, while superior to the enterprise kind, is disappointing people as well. Are Google’s results any better than they were 8 years ago? Google’s ongoing hard work notwithstanding, are they even as good?
- Consumer computer usage is swinging toward mobile devices. I hope I don’t have to convince you about that one.
In principle, there are two main ways to make search better:
- Understand more about the documents being searched over. But Google’s travails, combined with the rather dismal history of enterprise search, suggest we’re well into the diminishing-returns part of that project.
- Understand more about what the searcher wants.
The latter, I think, is where significant future improvement will be found.
|Categories: Autonomy, Coveo, Endeca, Enterprise search, FAST, Google, Lucene, Mercado, Microsoft, Search engines, Speech recognition, Structured search||5 Comments|
I dropped by Progress a couple of weeks ago for back-to-back briefings on Apama and EasyAsk. EasyAsk is Larry Harris’ second try at natural language query, after the Intellect product fell by the wayside at Trinzic, the company Artificial Intelligence Corporation grew into.* After a friendly divorce from the company he founded, if my memory is correct, Larry was able to build EasyAsk very directly on top of the Intellect intellectual property.
*Other company or product names in the mix at various times include AI Corp and English Wizard. Not inappropriately, it seems that Larry has quite an affinity for synonyms …
EasyAsk is still a small business. The bulk is still in enterprise query, but new activity is concentrated on e-commerce applications. While Larry thinks that they’ve solved most of the other technical problems that have bedeviled him over the past three decades, the system still takes too long to implement. Read more
|Categories: BI integration, Language recognition, Mercado, Natural language processing (NLP), Progress and EasyAsk, Speech recognition||1 Comment|
The folks at Progress claim huge conversion rate benefits to EasyAsk, although unfortunately so far I’ve been unable to drill down and see what those numbers really mean. (Flagship customer = Land’s End.) Baynote makes more modest but still large claims. (Flagship customer = no big names that I’m aware of.) Endeca is clearly the market leader. (Flagship customers = Wal-Mart, Home Depot.) Mercado and Inquira are important players, at least in certain verticals.
I think it’s safe to say that e-commerce site navigation aids constitute a really important product category.
|Categories: Baynote, Endeca, InQuira, Mercado, Progress and EasyAsk, Search engines, Structured search||1 Comment|
InQuira and Mercado both have broadened their marketing pitches beyond their traditional specialties of structured search for e-commerce. Even so, it’s well worth talking about those search technologies, which offer features and precision that you just don’t get from generic search engines. There’s a lot going on in these rather cool products.
In broad outline, Mercado and InQuira each combine three basic search approaches:
- Generic text indexing.
- Augmentation via an ontology.
- A rules engine that helps the site owner determine which results and responses are shown under various circumstances.
Of the two, InQuira seems to have the more sophisticated ontology. Indeed, the not-wholly-absurd claim is that InQuira does natural-language processing (NLP). Both vendors incorporate user information in deciding which search results to show, in ways that may be harbingers of what generic search engines like Google and Yahoo will do down the road. Read more