The recent Dreamforce conference (i.e, salesforce.com’s extravaganza) focused attention on “the social enterprise” or, more generally, enterprises’ uses of social technology. salesforce is evidently serious about this push, with development/acquisition investment (e.g. Chatter, Radian 6), marketing focus (e.g. much of Dreamforce) and sales effort (Mark Benioff says he got thrown out of a CIO’s office because he wouldn’t stop talking about the “social” subject) all aligned.
It’s a cool story, and worthy of attention. But I’d like to step back and remind us that there are numerous different ways to use social technology in the enterprise, which probably shouldn’t be confused with each other. And then I’d like to discuss one area of social technology that’s relatively new to me: integration between social and operational applications.
I just found a year-old (almost) blog post from EMC executive Andrew Cohen that succinctly lays out his view (which he believes to mainly be a consensus stance) on e-discovery. Cohen is evidently both a lawyer and a honcho in document management system vendor EMC’s Compliance Division, which is probably relevant to interpreting his outlook, in the spirit of the old Kennedy School dictum that “Where you stand depends upon where you sit.”
- Information management is central to e-discovery.
- In particular, auditability (my word) is central, if you want electronic documents to hold up as evidence in court.
- Search is good enough, but it’s not the biggest issue in e-discovery.
- E-mail archiving has reached the tipping point, and is increasingly a must-have, largely for its e-discovery benefits.
Two years ago, CEO Mike Lynch of Autonomy tried to persuade me that Autonomy was and would remain dominant in the e-discovery search market because: Read more