September 14, 2011

Social technology in the enterprise

The recent Dreamforce conference (i.e,’s extravaganza) focused attention on “the social enterprise” or, more generally, enterprises’ uses of social technology. salesforce is evidently serious about this push, with development/acquisition investment (e.g. Chatter, Radian 6), marketing focus (e.g. much of Dreamforce) and sales effort (Mark Benioff says he got thrown out of a CIO’s office because he wouldn’t stop talking about the “social” subject) all aligned.

Denis Pombriant obviously attended the same Marc Benioff session I did. Dion Hinchcliffe blogged the whole story in considerable detail.

It’s a cool story, and worthy of attention. But I’d like to step back and remind us that there are numerous different ways to use social technology in the enterprise, which probably shouldn’t be confused with each other. And then I’d like to discuss one area of social technology that’s relatively new to me: integration between social and operational applications.

Read more

September 13, 2008

One overview of e-discovery

I just found a year-old (almost) blog post from EMC executive Andrew Cohen that succinctly lays out his view (which he believes to mainly be a consensus stance) on e-discovery. Cohen is evidently both a lawyer and a honcho in document management system vendor EMC’s Compliance Division, which is probably relevant to interpreting his outlook, in the spirit of the old Kennedy School dictum that “Where you stand depends upon where you sit.”

Highlights included:

September 1, 2008

How good does e-discovery search need to be?

Two years ago, CEO Mike Lynch of Autonomy tried to persuade me that Autonomy was and would remain dominant in the e-discovery search market because: Read more

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