Comments on: Voice of the Customer/Market is indeed where the action is http://www.texttechnologies.com/2008/06/17/voice-of-the-customermarket-indeed-where-the-action-is/ Understanding technology ... in both senses of the phrase Sun, 12 Feb 2012 01:32:23 +0000 hourly 1 http://wordpress.org/?v=3.0.3 By: Are denial-of-insight attacks a threat to search logs and/or VOTC/VOTM apps? | Text Technologies http://www.texttechnologies.com/2008/06/17/voice-of-the-customermarket-indeed-where-the-action-is/#comment-53861 Are denial-of-insight attacks a threat to search logs and/or VOTC/VOTM apps? | Text Technologies Wed, 12 Nov 2008 07:57:18 +0000 http://www.texttechnologies.com/?p=241#comment-53861 [...] favorable automated comments about their own products or unfavorable about the competition’s, Voice of the Customer/Market applications will naturally be confused. And if automated reputation-checkers get more prominent, [...] [...] favorable automated comments about their own products or unfavorable about the competition’s, Voice of the Customer/Market applications will naturally be confused. And if automated reputation-checkers get more prominent, [...]

]]> By: Seth Grimes http://www.texttechnologies.com/2008/06/17/voice-of-the-customermarket-indeed-where-the-action-is/#comment-43147 Seth Grimes Fri, 20 Jun 2008 13:03:40 +0000 http://www.texttechnologies.com/?p=241#comment-43147 Yes, but note that many of these start-ups are text analytics customers in that they're looking for technologies they can license for inclusion in solutions they would create. I believe that's how Clarabridge got started. Claraview is a services firm, since sold to Teradata, that licensed text analytics from Attensity (and maybe others?). Then the principals decided to create their own product, Clarabridge. So all these folks are users even if not end users. Yes, but note that many of these start-ups are text analytics customers in that they’re looking for technologies they can license for inclusion in solutions they would create. I believe that’s how Clarabridge got started. Claraview is a services firm, since sold to Teradata, that licensed text analytics from Attensity (and maybe others?). Then the principals decided to create their own product, Clarabridge.

So all these folks are users even if not end users.

]]> By: Curt Monash http://www.texttechnologies.com/2008/06/17/voice-of-the-customermarket-indeed-where-the-action-is/#comment-43115 Curt Monash Fri, 20 Jun 2008 03:46:10 +0000 http://www.texttechnologies.com/?p=241#comment-43115 Ahh. So you're saying there were lots of small vendors checking the other vendors out? CAM Ahh. So you’re saying there were lots of small vendors checking the other vendors out?

CAM

]]> By: Seth Grimes http://www.texttechnologies.com/2008/06/17/voice-of-the-customermarket-indeed-where-the-action-is/#comment-43107 Seth Grimes Fri, 20 Jun 2008 00:43:03 +0000 http://www.texttechnologies.com/?p=241#comment-43107 No, no. By "on site," I meant "in person." That is, they were doing their CI at the summit rather than only by reviewing Web sites etc. No, no. By “on site,” I meant “in person.” That is, they were doing their CI at the summit rather than only by reviewing Web sites etc.

]]> By: Curt Monash http://www.texttechnologies.com/2008/06/17/voice-of-the-customermarket-indeed-where-the-action-is/#comment-42991 Curt Monash Wed, 18 Jun 2008 22:47:43 +0000 http://www.texttechnologies.com/?p=241#comment-42991 Seth, Thanks for those figures! By "on-site" do you mean hosted/SaaS/out-sourced? It certainly was my sense that that was the big technology-user play at the conference, as opposed to Fortune 2000 types, who were not well-represented. Seth,

Thanks for those figures!

By “on-site” do you mean hosted/SaaS/out-sourced? It certainly was my sense that that was the big technology-user play at the conference, as opposed to Fortune 2000 types, who were not well-represented.

]]> By: Seth Grimes http://www.texttechnologies.com/2008/06/17/voice-of-the-customermarket-indeed-where-the-action-is/#comment-42977 Seth Grimes Wed, 18 Jun 2008 20:28:34 +0000 http://www.texttechnologies.com/?p=241#comment-42977 Curt, regarding summit attendance, don't take the following as definitive, but it is correct as best I can make out or estimate: Out of 180 or so attendance, 110 were directly paid, maybe 50 were paid by established vendor (vendor reps or customers), 10 were analysts or press who got in free (including you), and 10 were others who got a free pass. So less than a third, by my estimate, were vendors or users whose attendance the vendors pay for. Of the 110 who paid, I believe there were several dozen folks from start-ups who were doing on-site competitive intelligence and prospecting. I'm glad I got to speak to many of them. I kept getting button-holed, which was fine by me. Seth P.S. Although I'm conference chair, I'm not privy to the finances and don't get a share of the profits or anything like that. Curt, regarding summit attendance, don’t take the following as definitive, but it is correct as best I can make out or estimate:

Out of 180 or so attendance, 110 were directly paid, maybe 50 were paid by established vendor (vendor reps or customers), 10 were analysts or press who got in free (including you), and 10 were others who got a free pass.

So less than a third, by my estimate, were vendors or users whose attendance the vendors pay for.

Of the 110 who paid, I believe there were several dozen folks from start-ups who were doing on-site competitive intelligence and prospecting. I’m glad I got to speak to many of them. I kept getting button-holed, which was fine by me.

Seth

P.S. Although I’m conference chair, I’m not privy to the finances and don’t get a share of the profits or anything like that.

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