Comments on: 5 ideas for how to pick between Attensity and Clarabridge

By: Curt Monash

Curt Monash — Wed, 28 Jan 2009 04:33:50 +0000

Hi Lori,

I haven’t been in touch with Jim since he posted.

Sorry,

CAM

By: Lori Ezell

Lori Ezell — Fri, 23 Jan 2009 19:42:23 +0000

Hi, Curt.

I just came across your post and would like to ask Jim D if UPS is still considering using text analytics/voice of the customer? If so, how can I contact him? Thank you.

By: Curt Monash

Curt Monash — Tue, 29 Jul 2008 05:18:40 +0000

If you think one will be significantly easier to adopt than the other, for any combination of technical and business reasons, go with that one.

If other considerations are a toss-up, Attensity’s greater semantic sophistication is a worthy tiebreaker.

Please let me know how your project progresses,

CAM

By: Jim D

Jim D — Mon, 28 Jul 2008 17:04:21 +0000

Thanks for the note. I had not followed up on this.

Apologies. But we do have a task plan for Q3 where this advice comes in very handy.

So unless you are a MicroStrategy/Star Schema fan, you are better off with Attensity. Right?

Your post helped us validate some of our internal selection criteria.